Privacy Policy

International Tool Industries ("us", "we", or "our") operates the International Tool Industries website/app (the "Service"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service. We will not use or share your information with anyone except as described in this Privacy Policy. We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Data Controller Information

For the purposes of the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts, the data controller is:

Information Collection and Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information ("Personal Information") may include, but is not limited to:

• Name
• Email address
• Telephone number
• Address
• Company information (for business accounts)
• Payment information (processed securely through third-party providers)
• Order history and preferences

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract: Processing necessary to perform our contract with you (e.g., fulfilling orders)
• Legitimate Interest: For business operations, fraud prevention, and improving our services
• Consent: For marketing communications only (we don't use non-essential cookies)
• Legal Obligation: To comply with Irish and EU legal requirements

Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Delete your account instantly via Account Settings (no contact required)
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

For other rights or assistance, please contact us at sales@internationaltoolindustries.com

Log Data

We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies and Privacy-First Analytics

We only use essential cookies required for website functionality. These include authentication cookies for login sessions and security cookies for passkey authentication. Under GDPR, essential cookies do not require consent as they are necessary for the website to function.

We use the following essential cookies only:

• Authentication Cookies (auth-token): Required for user login sessions and security
• Security Cookies (current-challenge): Required for passkey authentication challenges

Minimal tracking with privacy protection measures are used. Our Matomo analytics service operates with anonymized data and respects user privacy settings.

Third-Party Services

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

This includes services such as:

• Payment processing providers
• Shipping and logistics partners
• Email service providers
• Matomo Analytics (privacy-first analytics with anonymized data collection)
• Customer support platforms

Data Retention and Account Deletion

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Account information is typically retained for 7 years after account closure in accordance with Irish accounting requirements.

What gets deleted: When you delete your account, all personal data, order history, preferences, and account information are permanently removed from our systems. This deletion is immediate and cannot be reversed.

International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the European Commission.

Security

The security of your Personal Information is important to us. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 16 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance with Laws

We will disclose your Personal Information where required to do so by law, court order, or other legal process. We comply with Irish data protection laws and the General Data Protection Regulation (GDPR).

Data Protection Officer

For data protection queries, you can contact us at sales@internationaltoolindustries.com. You also have the right to lodge a complaint with the Irish Data Protection Commission at www.dataprotection.ie.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide notice through email or a prominent notice on our website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us: