Help & FAQ

Account Management

How to Login

Account Number Format

Your account number is 4-6 alphanumeric characters. Enter each character in the individual boxes on the login form.

Standard Login

Click "Login" in the top navigation
Enter your account number in the individual character boxes
System checks for passkey availability
Enter password or use passkey authentication

Passkey Login (Recommended)

System automatically detects passkey availability
Click "Use Passkey" when prompted
Use your device's authentication (Touch ID, Face ID, Windows Hello)
Instant secure access without typing passwords

Screenshot: Login modal showing account number input boxes and passkey option

Remember Account Details

Save time on future logins by allowing the browser to remember your account details securely.

Enable Account Memory

Check "Remember account" box during login
Your account number will be saved securely in browser
Next visit will pre-fill your account details
You'll only need to authenticate (password or passkey)

Security Benefits

Device-specific: Only saved on your current device
Encrypted storage: Uses browser's secure storage mechanisms
Easy removal: Clear anytime through browser settings
Auto-logout: Session expires for security

Screenshot: Login modal with "Remember account" checkbox highlighted

Passkey Setup & Benefits

Passkeys provide the most secure and convenient way to access your account using your device's built-in authentication.

Setting Up Passkeys

Login to your account using your current credentials
Go to Dashboard → Settings → Security
Click "Setup Passkey" button
Follow your device's authentication prompts
Confirm passkey creation and test login

Passkey Advantages

More Secure

Cannot be phished or stolen like passwords

Faster Login

One-touch authentication

No Passwords

Eliminates password memory burden

Device Sync

Works across your signed-in devices

Screenshot: Dashboard Settings → Security → Passkey management

Product Search

How Product Search Works

Our AI-powered search provides instant, intelligent results with auto-complete and typo tolerance.

Smart Search Features

Auto-complete: Search suggestions appear as you type
Typo tolerance: Finds results even with spelling mistakes
Brand matching: Search by manufacturer (Makita, Benman, etc.)
Category filtering: Automatic categorization of results
Stock awareness: Prioritizes available products

Search Tips

By Product Type

• "drill" - All drilling tools
• "cordless saw" - Battery-powered saws
• "impact driver" - Impact tools

By Brand & Model

• "Makita 18V" - Brand & voltage
• "DHP484" - Specific model numbers
• "Benman socket set" - Brand & type

Screenshot: Search bar with auto-complete dropdown showing suggested products

Using Focus Mode

Focus Mode provides a distraction-free shopping experience with full-screen product browsing and enhanced filtering.

Activating Focus Mode

Navigate to any product category or search results page
Click the "Focus Mode" button in the top-right corner
Experience full-screen product browsing
Use enhanced filters and sorting options
Exit by clicking the "Exit Focus" button

Focus Mode Benefits

Full-screen product viewing
Reduced visual distractions
Enhanced filtering sidebar

Faster product comparison
Streamlined add-to-cart process
Mobile-optimized interface

Screenshot: Focus Mode toggle button and full-screen interface

Purchasing

Completing Checkout

Our streamlined checkout process ensures quick and secure order completion with multiple payment options.

Checkout Steps

Review Cart: Verify products, quantities, and pricing
Delivery Details: Confirm or update delivery address
Payment Method: Choose from available payment options
Order Confirmation: Review final details and place order

Payment Options

Credit/Debit Cards

• Visa, Mastercard, American Express
• Secure Stripe payment processing
• Instant payment confirmation

Invoice

• 30-day payment terms available
• Invoice sent via email
• Account status affects availability

Order Processing Times

In-stock items: Same day processing for orders before 2 PM
Special orders: 3-5 business days processing time
Weekend orders: Processed on next business day
Email confirmation: Sent immediately after successful payment

Screenshot: Cart drawer with 3-step progress and payment selection

Order Management

How to Return Products

Our streamlined online returns process makes it easy to return products directly through your account dashboard.

Return Process

Go to Dashboard → Orders to view your order history
Find the order containing the product you want to return
Click "Request Return" next to the specific product
Select the return reason from the dropdown menu
Add optional comments about the return
Submit the return request for approval

Return Policy Details

Return Window

• Standard items: 30 days from delivery
• Special orders: 14 days from delivery
• Defective items: 90 days from delivery

Return Conditions

• Must be in original packaging
• Unused condition required
• Include all accessories

Screenshot: Order details page showing "Request Return" button for individual products

Using Favourites

Build and manage your personal favorites list for quick access to frequently ordered products and future purchases.

Adding to Favorites

Browse products or use search to find items
Click the heart icon on any product card
Product is instantly saved to your favorites list
Access saved items via Dashboard → Favorites

Managing Your Favorites

Organization

• View all favorites in one place
• See current pricing and availability
• Quick remove with heart icon toggle

Shopping

• One-click add to cart from favorites
• Bulk add multiple favorites to cart
• Track price changes on saved items

Best Practices

Use favorites as a shopping list for planned purchases
Save seasonal tools when you know you'll need them later
Keep consumables (bits, blades, etc.) in favorites for easy reordering
Combine with reorder functionality for efficient inventory management

Screenshot: Favorites page showing saved products with add-to-cart options

Quick Re-orders

Easily reorder products from your purchase history or favorites. Perfect for regular inventory restocking and repeat purchases.

From Order History

Go to Dashboard → Orders to view your order history
Find the order containing products you want to reorder
Click on the order to view detailed order information
Use the reorder functionality to add items back to your cart
Adjust quantities as needed before proceeding to checkout

Screenshot location: Dashboard Orders page showing order history

Re-order Dashboard Feature

Navigate to Dashboard → Re-order from the main navigation
View a consolidated list of products from your recent orders
See how long ago each item was last ordered
Select multiple items to add to cart simultaneously
Review current pricing and availability before adding to cart

Screenshot location: Dashboard Re-order page showing recent purchase history

From Favorites

Your favorites list acts as a permanent reorder list for products you use regularly:

Access Dashboard → Favorites to view saved products
Add any favorite product directly to cart with one click
Perfect for consumables and regularly needed items
Combine favorites with recent orders for comprehensive reordering

Reorder Benefits

• Time-saving: No need to search again
• Quantity memory: Remembers previous order amounts
• Price tracking: Compare current vs. previous pricing
• Bulk selection: Add multiple items at once

Smart Reordering Tips

• Regular inventory: Use re-order page for routine restocking
• Seasonal planning: Reorder seasonal tools when needed
• Project continuity: Quickly get more supplies for ongoing work
• Budget management: Track spending patterns over time

Efficient Reordering Workflow

Use Dashboard → Re-order to see recent purchases
Check Dashboard → Favorites for regular consumables
Select multiple items from both sources
Review quantities and current pricing
Add selected items to cart and proceed to checkout

Need Additional Help?

If you can't find the answer you're looking for, our customer service team is here to help.

Email: sales@internationaltoolindustries.com

Phone: +353 047 84473

Hours: Monday - Friday, 9:00 AM - 5:00 PM IST

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