Help & FAQ
Last updated: 14 August 2025
Table of Contents
Table of Contents
Get More Help
Login to access additional help sections including account management, purchasing, order history, and more personalized assistance.
Account Management
How to Login
Account Number Format
Your account number is 4-6 alphanumeric characters. Enter each character in the individual boxes on the login form.
Standard Login
- Click "Login" in the top navigation
- Enter your account number in the individual character boxes
- System checks for biometric authentication availability
- On first login, if biometric authentication is not setup, system will prompt you to set it up based on your device (passkey, Touch ID, Face ID, etc.). If dismissed, you can setup manually from Account Settings
- Enter password or use biometric authentication
Biometric Login (Recommended)
- System automatically detects biometric authentication availability
- Click "Use Biometric Authentication" when prompted
- Use your device's authentication (Touch ID, Face ID, Windows Hello)
- Instant secure access without typing passwords
Screenshot: Login modal showing account number input boxes and biometric authentication option
Remember Account Details
Save time on future logins by allowing the browser to remember your account details securely.
Enable Account Memory
- Check "Remember account" box during login
- Your account number will be saved securely in browser
- Next visit will pre-fill your account details
- You'll only need to authenticate (password or biometric authentication)
Security Benefits
- Device-specific: Only saved on your current device
- Encrypted storage: Uses browser's secure storage mechanisms
- Easy removal: Clear anytime through browser settings
- Auto-logout: Session expires for security
Screenshot: Login modal with "Remember account" checkbox highlighted
Login Troubleshooting
Common issues and solutions for login problems.
Common Login Failures
- Incorrect account number format: Ensure you're entering 4-6 alphanumeric characters only
- Caps Lock issues: Account numbers are case-sensitive
- Expired session: Clear browser cache and try again
- Biometric authentication not working: Try password login or re-setup biometric authentication
- Account suspended: Contact customer service for account status
- Browser compatibility: Try a different browser or update current one
Troubleshooting Steps
- Verify account number format (4-6 characters)
- Check if Caps Lock is disabled
- Try clearing browser cache and cookies
- Disable browser extensions temporarily
- Try incognito/private browsing mode
- Contact support if issue persists
Product Search
How Product Search Works
Our AI-powered search provides instant, intelligent results with auto-complete and typo tolerance.
Smart Search Features
- Auto-complete: Search suggestions appear as you type
- Typo tolerance: Finds results even with spelling mistakes
- Brand matching: Search by manufacturer (Makita, Benman, etc.)
- Category filtering: Automatic categorization of results
- Stock awareness: Prioritizes available products
Search Tips
By Product Type
- • "drill" - All drilling tools
- • "cordless saw" - Battery-powered saws
- • "impact driver" - Impact tools
By Brand & Model
- • "Makita 18V" - Brand & voltage
- • "DHP484" - Specific model numbers
- • "Benman socket set" - Brand & type
Screenshot: Search bar with auto-complete dropdown showing suggested products
Using Focus Mode
Focus Mode provides a distraction-free shopping experience with full-screen product browsing and enhanced filtering.
Activating Focus Mode
- Navigate to any product category or search results page
- Click the "Focus Mode" button in the top-right corner
- Experience full-screen product browsing
- Use enhanced filters and sorting options
- Exit by clicking the "Exit Focus" button
Focus Mode Benefits
- Full-screen product viewing
- Reduced visual distractions
- Enhanced filtering sidebar
- Faster product comparison
- Streamlined add-to-cart process
- Mobile-optimized interface
Screenshot: Focus Mode toggle button and full-screen interface
Pricing Issues
Common reasons why prices may not be displaying correctly.
Why Prices May Not Show
- Not logged in: Prices are only visible to logged-in customers
- Account status issue: Suspended or inactive accounts cannot view pricing
- Browser cache: Old cached data may hide updated prices
- JavaScript disabled: Prices load dynamically and require JavaScript
- Network connectivity: Poor connection may prevent price loading
Troubleshooting Steps
- Ensure you are logged into your account
- Refresh the page or clear browser cache
- Check if JavaScript is enabled in your browser
- Try logging out and logging back in
- Test with a different browser or device
- Contact support if prices still don't appear
Account Status Requirements
- Account must be approved and active
- Credit terms may affect price visibility
- Some products require special pricing approval
- Regional pricing may vary by location
Customer Service
International Tool Industries
For account, product,
sales, or other
business-related questions
Email: sales@internationaltoolindustries.com
Phone: +353 047 84473
Hours:
Monday - Friday
9:00 AM - 5:00 PM IST
Technical Support
Powered by Flyingcode
For technical issues,
website problems, or
system errors
Email: support@flyingcode.com
WhatsApp: +353 83 109 8653
